Automate Support QA Reviews with Intercom, GPT and Google Sheets

Description

🧠 How it works

This workflow automates QA review of Intercom support conversations by:

Triggering on conversation.admin.closed events via a webhook
Fetching full conversation data using Intercom API
Structuring and summarizing the conversation into a readable transcript
Using GPT to evaluate:

Response time
Clarity
Tone & behavior
Urgency handling
Ownership & resolution
Logging structured QA scores in a Google Sheet
Providing coaching-style feedback if the rating is 3 or below

⚙️ Set up steps

🔐 Configure your Intercom and OpenAI credentials in n8n
📩 Set up the webhook in Intercom to post on conversation close
🧠 Use your OpenAI API key for the GPT-based nodes
🗃️ Connect your Google Sheet (or replace with another data sink)
✅ Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.