Sync Shopify orders with Zendesk tickets

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Built by n8n Team n8n Team
Created on June 05, 2026

Description

This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets.

Prerequisites
Shopify account and Shopify credentials
Zendesk account and Zendesk credentials

How it works
Shopify Trigger starts the workflow whenever an order is updated.
Zendesk node finds if the order already exists and has a ticket assigned.
Set node keeps and passes only ticket ID.
Merge by Key node combines the Shopify order data with the Zendesk ticket data.
If node splits the workflow conditionally, checks if the ticket already exists or not.
If order is new, Zendesk node creates a new ticket for the order.

Nodes Used (1)

Zendesk
n8n-nodes-base.zendesk