AI Chatbot Call Center: Taxi Booking Worker (Production-Ready, Part 5)

Description

Workflow Name: 👷‍♂️ Taxi Booking Worker

Template was created in n8n v1.90.2

Skill Level: High

Categories: n8n, Chatbot

Stacks

Execute Sub-workflow Trigger node
Chat Trigger node
Redis node
Postgres node
Google Calendar node
Execute Sub-workflow
If node, Switch node, Code node, Edit Fields (Set)

Prerequisite

Execute Sub-workflow Trigger: Call In Center (or your own node)
Sub-workflow: Demo Call Back (or your own node)

Production Features

Scaling Design* for n8n *Queue mode** in production environment
Customize Open Booking Action
Integrate with Long Term Memory backup.
Error Management**

What this workflow does?

This is a n8n Taxi Booking Worker, the worker node to process the job. It will wait for message from the Call Center node and handle the real process here. In this particular case, it will check the input number for the selected provider, then update the booking from NEW to OPEN, then clean up the orphan data.

How it works

The Form Trigger node will wait for the message from any node with the input in number.
First check for NEW booking under the same chat session
For input 0, which is cancel
Reset the user session in Redis memory
For input 1 or above, which is the provider selection number
Set the booking status to OPEN in database
OPTIONAL Save the summary to User Memory database
OPTIONAL Create a new Event in Google Calendar and sync to the database
Reset the user session in Redis memory
Afterward, process data clean up
Delete the provider selection number queue in Redis
Delete the route data in Redis
OPTIONAL Delete the chat memory with current session
Finally, output the response to the Call Back node

Set up instructions

Pull and Set up the required SQL from our Github repository.
Create you Postgres credentials, refer to n8n integration documentation for more information.
Select your Credentials in Booking, Set Open Booking, Sync Booking Google Cal, and Save User Memory.
Create you Redis credentials, refer to n8n integration documentation for more information.
Select your Credentials in Reset Session, Reset Session 2, Delete Provider Number and Delete Route Data.
Create your Google Calendar credentials, refer to n8n integration documentation for more information.
Create a Google Calendar, e.g. DEMO
Select your Credentials in Create Event, and select the above Calendar
FOR TEST ONLY. Enable the Telegram Test Output for testing from the Test Input.

How to adjust it to your needs

You can specific a number to trigger the specific action based on your needs.
The current action only create a event in Google Calendar, you can do more based on your needs.
You can replace the sub-workflow trigger Flow Trigger and Call Back to another flow as needs.