Automate Support QA Reviews with Intercom, GPT and Google Sheets

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Built by Dhruv from Saleshandy Dhruv from Saleshandy
Created on June 08, 2026

Description

🧠 How it works

This workflow automates QA review of Intercom support conversations by:

Triggering on conversation.admin.closed events via a webhook
Fetching full conversation data using Intercom API
Structuring and summarizing the conversation into a readable transcript
Using GPT to evaluate:

Response time
Clarity
Tone & behavior
Urgency handling
Ownership & resolution
Logging structured QA scores in a Google Sheet
Providing coaching-style feedback if the rating is 3 or below

⚙️ Set up steps

🔐 Configure your Intercom and OpenAI credentials in n8n
📩 Set up the webhook in Intercom to post on conversation close
🧠 Use your OpenAI API key for the GPT-based nodes
🗃️ Connect your Google Sheet (or replace with another data sink)
✅ Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.

Nodes Used (5)

AI Agent
@n8n/n8n-nodes-langchain.agent
Code
n8n-nodes-base.code
Google Sheets
n8n-nodes-base.googleSheets
HTTP Request
n8n-nodes-base.httpRequest
OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi