Multi-Department Support Bot with Slash Commands, Pinecone & Telegram

Description

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

/billing - For payment and invoice questions
/tech-support - For technical assistance
/return-policy - For returns and refunds

Key Features:

Command-based routing
Direct department access via slash commands
State management
Tracks active conversations in PostgreSQL
Knowledge base integration
Pinecone vector stores for each department
Auto-updating
New Google Drive documents automatically populate the knowledge base
Context-aware
Maintains department choice