Auto-Sort Support Emails with OpenAI and Route to Teams with Jira Integration

Description

This automated n8n workflow provides an AI-powered email classifier for support emails, automatically categorizing incoming emails and routing them to the appropriate inbox, creating a Jira task, and sending an autoresponse within minutes.

Main Components
IMAP Email** - Monitors incoming support emails via IMAP
OpenAI** - Classifies emails into categories (billing, bug, feature)
Switch** - Routes emails based on the classified category
Send Billing Email** - Forwards billing-related emails to the billing inbox
Send Bug Email** - Forwards bug-related emails to the bugs inbox
Send Feature Email** - Forwards feature-related emails to the features inbox
Create Jira Task** - Creates a task in Jira for each classified email
Send Autoresponse** - Sends a confirmation email to the sender

Essential Prerequisites
IMAP access to the support email account
OpenAI API key
SMTP server credentials for sending emails
Jira account with API access

Customization Guide
Update IMAP host and credentials in the IMAP Email node
Adjust OpenAI model or prompt in the OpenAI node
Modify email addresses ([email protected], [email protected], [email protected]) in Send Email nodes
Configure Jira project ID and credentials in the Create Jira Task node
Change autoresponse text in the Send Autoresponse node

Features
🤖 AI Classification:** Uses OpenAI to categorize emails into billing, bug, or feature
🔄 Automated Routing:** Routes emails to the correct inbox based on category
🎯 Task Creation:** Creates a Jira task for each support request
📧 Autoresponse:** Sends instant confirmation to the sender
⚡ Optimizations Made:** Streamlined email processing with single-pass classification

Parameters to Configure
imap_host: Your IMAP server address
imap_user: IMAP username (e.g., [email protected])
imap_password: IMAP password
openai_api_key: OpenAI API key
smtp_host: Your SMTP server address
smtp_user: SMTP username
smtp_password: SMTP password
jira_project_id: Your Jira project ID
jira_user: Jira username
jira_api_token: Jira API token

How to Use
Copy the JSON code from the artifact
Open your n8n workspace
Select “Import from JSON” or “+” → “From JSON”
Paste the JSON code
Configure parameters in the respective nodes with your credentials and settings
Run the workflow

Workflow Actions
Classify:** Uses OpenAI to categorize incoming emails
Route:** Forwards emails to the appropriate inbox
Create:** Generates a Jira task for each email
Respond:** Sends an autoresponse to the sender